Frequently asked questions
Everything you need to know about ordering, shipping and returns. Can't find your answer? Contact us — we reply to every message.
Orders & shipping
How much does shipping cost?
How much does shipping cost?
Shipping is free to 20+ countries worldwide. If you can enter your address at checkout, we can ship to you — with the correct plug type for your country.
How long does delivery take?
How long does delivery take?
Orders are processed within 1–2 business days, and most orders arrive within 10–12 business days depending on your location.
How can I track my order?
How can I track my order?
Once your package ships, we'll email you a tracking number. Follow it any time on our Track Your Order page.
Will I have to pay customs fees?
Will I have to pay customs fees?
In most cases you won't be charged any customs fees. Customs charges are set by your local government and are outside our control — if your order is subject to them, you're responsible for paying them.
Returns & guarantee
What if it doesn't work for me?
What if it doesn't work for me?
Every order is covered by our 30-day money-back guarantee. If you're not happy, we'll make it right.
How do I start a return?
How do I start a return?
Email hello@volmara.com with your order number and we'll walk you through the process.
When will I get my refund?
When will I get my refund?
As soon as your return is approved, your refund is issued to your original payment method. See our Refund Policy for full details.
Products & support
Will your styling tools work with my country's outlets?
Will your styling tools work with my country's outlets?
Yes — we automatically ship the correct plug type for your country.
What if my item arrives damaged or defective?
What if my item arrives damaged or defective?
Contact us at hello@volmara.com with a photo and your order number, and we'll send a replacement or refund you in full.
How do I reach a real person?
How do I reach a real person?
Email hello@volmara.com, call +1 (323) 286-0754, or use live chat Monday–Friday, 9am–5pm CET.
Still need help?
Our team replies to every message.